Grievance Purpose: To provide for resolution of grievances within 30 days while maintaining confidentiality.
Policy: Lighthouse Beginnings is committed to assuring that all clients, participants, staff, and volunteers are satisfied with the service and/or quality of care they receive. Lighthouse Beginnings has a grievance process, listed below, to address concerns or dissatisfaction about services provided, provision of care, or any other part of Lighthouse Beginnings operations.
Definition: A grievance is defined as a complaint, either written or oral, expressing dissatisfaction with services provided or quality of care. A grievance may include, but is not limited to:
- Safety or adequacy of any of the recovery homes
- Behavior or treatment of any of the staff / volunteers
- Waiting time for service
